Questions? See Below...
We have built our company on service. Please e-mail your questions to us (service@EcoSmartRS.com). If you'd like to call us, were open Monday through Friday, 9 am to 5 PM (Vermont time which is Eastern Standard Time). You will get to talk to a real live person! If you'd like to use good old snail mail, write us at EcoSmartRollerShades.com, 8 Leroy Road, Williston, VT 05495.
We offer samples so you can appreciate the beauty of our colors as well as the weight of our fabrics. Just fill out the samples form and we will ship them to you. We also offer a small working shade model, price refundable (minus shipping cost) upon return of the model.
Any information you give us, stays with us. We respect your privacy and do not rent or trade your name, address, e-mail address, phone number with anyone. You can rest assured that all information you provide is kept strictly confidential.
Most orders are shipped via UPS although we do sometimes ship via FedEx. (We only ship to locations in the United States. Alaska and Hawaii are shipped via Air.) Shipping prices are determined by method of shipping (ground, 2nd Day Air or Next Day Air) and the number of shades. Packaging and handling costs are included. Shipping becomes significantly less per shade, the more shades ordered. E-mail us regarding shipments outside the USA. Additional charges will be added for expedited shipping.
The weight of the package listed in the shopping cart does not always reflect the actual weight of the package. Both FedEx and UPS add surcharges for shades over about 56 inches in width so that wider shades are charged more.
Each shade is custom made to your measurements and color choices. Production time is approximately 3 weeks from your order date. This can vary depending on the size of your order.
Returns and Exchanges
We custom manufacture each shade to your exact measurements. Since each shade is individually crafted, they are not returnable for any reason except warranty repair. Because of the quick turn around time we offer, there are no cancellations. To avoid problems please follow the ordering instructions and measure carefully.
We collect 6% sales tax for orders (including shipping costs) shipped to Vermont. We collect an additional 1% sales tax for orders shipped to Burlington, Dover, Killington, Manchester, Middlebury, Rutland Town, South Burlington, Stratton, Williston, and Winhall (effective July 1, 2010), Vermont. This additional tax will not show on your order. We will add it to your credit card charge. If you have a question about this please call.
We do not charge sales tax for any other states
All our shades are custom made, so we must have payment before we make a shade. We accept Master Card, Visa and Discover. All checks are accepted, but must be cleared by your bank before we will fabricate your shades. If you want to pay by check, we suggest that you use a cashier's check or a certified check. Our shopping cart server is secure and we never send your credit card number via e-mail. However, if you would prefer, you can fax your order to us TOLL FREE at 1-877-366-3678, or mail it to EcoSmartRollerShades.com,8 Leroy Road, Williston, VT 05495.